Terms & Conditions
1. Introduction
For the purposes of these Terms and Conditions:
Account means a unique account created for You to access our Service or parts of our Service.
Company (referred to as either “the Company”, “We”, “Us” or “Our” “Operator” in this Agreement) refers to PLAYBOOK
Service refers to the website.
Website refers to playbook.global
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
An account can only be opened on the website after accepting and agreeing to the Terms and Conditions
Please read the Terms and Condition carefully before you use any of our services. By visiting our website or using any of the services, or by clicking to accept or agree to the Terms and Conditions at the moment that option is presented, you accept to be bound by and agree to these Terms. “T&Cs” are these terms and conditions, any rules specific for individual Games and any other terms and conditions provided by the Operator on the website or otherwise communicated in relation to the games and/or the website as amended by the Operator from time to time.
1.1 The Terms and Conditions constitute a binding agreement between you and the Operator. These T&Cs come into force as you click the “Register now” button to open your account, by doing so you signify that you have read and accepted the “T&Cs”.
1.2 Rules and explanations for participating in any of the Operator’s Games, maintaining your account with the Operator, Privacy Policy, and other important information is provided in separate links on the website and shall be considered forming an integral part of these T&Cs.
1.3 The Operator reserves the right to modify these T&Cs and amend this agreement between you and the Operator at any time with or without notice, including but not limited to purposes of prevention of fraud, clarification of the T&Cs or making the same compliant with statutory requirements or in regard to changes in Games and bonuses or in the event where the Sportsbook match/event rules have been changed by the organiser. Whenever such amendment shall limit your current rights or otherwise may be to your detriment, we will notify you prior to such changes coming into effect. If you do not agree to the updated T&Cs you must stop using the website.
1.4 This agreement shall be governed by and interpreted in accordance with the laws of Curacao. Any legal action or proceeding arising under this agreement will be brought exclusively in courts located in Curaçao, and the parties hereby irrevocably consent to the personal jurisdiction and venue therein.
2. Your Account
2.1 Requirements for the Customers
2.1.1 An account may be opened to persons who are over 18 years old, unless forbidden to do so in your jurisdiction. Upon discovery that an account has been opened by a person under age, any balance will be confiscated and the account will be closed.
2.1.2 A customer is allowed to have only one account. If you try to open more than one account, all accounts you try to open may be blocked or closed. If a customer has used more than one account to avoid the T&Cs and/or exceed applicable limits,
we reserve the right to close accounts with immediate effect.
2.1.3 The customer has the responsibility to ensure that the customer complies with all laws in any jurisdiction (including age restrictions) that apply to the customer’s use of the website. If the customer lives in a country where gambling is prohibited the customer must neither register with playbook.global nor attempt to use the website. Gambling may be illegal in the jurisdiction in which the customer is located and, if so, the customer is not authorized to use our services.
2.2 Registration of an Account
2.2.1 You are responsible for providing correct personal and contact information (name, address, telephone number, e-mail address, etc.) and updating the same as necessary. playbook.global reserves the right to request further information, even after registration of an account, in order to avoid the abuse of the account. You must enter all mandatory information requested into your registration form. In particular, your name, address, and other contact details such as e-mail address, place of residence. It is your sole responsibility to ensure that the information you provide is complete and correct and you hereby warrant to the Operator that the information provided is complete and correct. The Operator may carry out verification procedures on customers accounts from time to time. You may be requested to provide the Operator with further documents. Your account may be blocked or closed if you do not provide requested information or documents or if such information or documents supplied are found misleading.
2.2.2 We reserve the right to decline a new customer or close an account without having to give a reason for doing so.
2.2.3 Operator reserves the right to forbid that different account holders from the same household (i.e. same IP address or same residence address) and/or family from betting on the same event/event outcome, including the betting on the same event/event outcome in different combination bets, to avoid the Rules and/or exceed applicable limits.
2.2.4 Operator prohibits customer collusion or any use of robots or other devices that distort the normal game. The Operator does not accept bets when it is likely that customers are acting in agreement, or as a syndicate. When syndicated bets are discovered, we reserve the right to cancel these bets. Fraud, or attempts to commit fraud, or violation of the rules may lead to reduction of betting limits, closing of accounts, confiscation of winnings, return of deposits or remaining balance (subject to reasonable charges), and/or cancellation of all placed bets (even decided bets). playbook.global also reserves the right to take legal action against the customer or customers involved in such fraudulent behaviour.
2.2.5 It is your sole and exclusive responsibility to ensure that your login details are kept securely. You must not disclose your login details to anyone. The Operator is not responsible for any abuse or misuse of your account by third parties due to Your disclosure of your login details, whether intentional or accidental, whether active or passive, to any third party.
2.2.6 By registering an account with playbook.global the customer warrants that he/she is neither under legal supervision nor restricted in his/her business activities. That the customer has registered personally on his/her behalf and not on the behalf of someone else. The customer uses the account for personal use and has no commercial intentions. The customer does not use funds gained through criminal or illegal activities. The customer has no knowledge about any bet result of the underlying bet before placing it. The customer is not classified as a compulsive gambler.
2.2.7 When setting up your account you should consider how gambling affects you. playbook.global only provides these services as a form of entertainment and Customer Support team can assist customer in creating limits or blocks on your account when needed.
2.3 Deposits
2.3.1 You may participate in any Game only if you have sufficient funds on your account for such participation. All deposits shall be initiated from My Account > Wallet > Available balance on the website.
2.3.2 All information required to deposit funds into your account can be found under your profile page by clicking on your username and “Deposit” sections of the website. You can use any of the methods available to you as specified in these pages. These pages may be amended from time to time. Please note that some of the methods may not be available in some countries.
2.3.3 Depending on the method selected, deposits can incur charges, your bank or payment processor may independently charge you for transfers and other methods of payment.
2.3.4 Customer may only make deposits to their own account and only with a credit card issued or from a bank account or e-wallet account held in their own name. playbook.global services are for personal entertainment only therefore will prohibit the use of business credit cards or bank accounts on our website.
2.3.5 It is unlawful to deposit money obtained by illegal means to your account. The Operator reserves the right to verify your identity when effecting deposits into your account. The Operator may carry out additional verification procedures and the identification of the customer from time to time. All transactions are checked to prevent money laundering and terrorist financing. For more information please refer to our AML policy.
2.3.6 Deposit made from your bank account or e-wallet account not held in your own name, may be returned such to the sender’s account while applying money transfer fees are applied.
2.3.7 Funds deposited in your account must only be used for playing the games. The Operator reserves the right to charge a fee should you request a withdrawal without account turnover that is equal or more than the amount of funds deposited. We understand that there may be the element of human error hence for the first attempt and is less than 1,000 € (euro or equivalent) the funds will be returned minus the payment processing fee. On the second attempt the client will be made to wager 10% the funds deposited. On the third attempt the client account will be blocked and a 30% processing charge will be in place, the funds shall only be sent to an account through which the account was credited with. The company also reserves the right to request a banking institutions account held in the client’s name, in the event for repeating requests for withdrawals without wagering.
2.3.8 The Operator may carry out additional verification procedures and the identification of the customer will be checked for any deposit or number of deposits which cumulatively amount or exceed the equivalent of 2,000 € and the Operator reserves the right to carry such verification procedures in case of lower deposits. All transactions will be checked to prevent money laundering and terrorist financing.
2.3.9 The Operator does not grant any credit for the use of it’s services and you shall not treat the Operator as a financial institution.
2.4 Withdrawals/Payouts
2.4.1 All funds that the customer has on his/her playbook.global account will be credited to the customer’s personal financial source. Withdrawals from the account can be transferred back to the primary source which was used for depositing. In case the customer used more than one deposit method, the withdrawals may coincide with the deposited amounts from each of the payment methods used. All withdrawals are processed within 48 hours once the customer’s playbook.global account is fully verified.
2.4.2 If the Operator mistakenly credits your account with winnings that do not belong to you, whether due to a technical or human error or otherwise, the amount will remain property of the Operator and the amount will be transferred from your account. If prior to the Operator becoming aware of the error you have withdrawn funds that do not belong to you, without prejudice to other remedies and actions that may be available at law, the mistakenly paid amount will constitute a debt owed by you to the Operator. In the event of an incorrect crediting, you are obliged to notify the Operator immediately by email.
2.4.3 All information required to withdraw funds from your account can be found under your profile page by clicking your username and My Account > Wallet > Available balance of the website. Please note that some of the methods may not be available in some countries. Withdrawals from your account are made using the same payment method as was used for the deposit.
2.4.4 The Operator may request identification documents for all withdrawals and perform enhanced due diligence in respect to withdrawal of funds which have not been used for wagering.
2.4.5 The Operator may carry out additional verification procedures and the identification of the customer will be checked for any withdrawal or number of withdrawals which cumulatively amount to or exceed the equivalent of EUR 2,000 and the Operator reserves the right to carry such verification procedures in case of lower withdrawals. All transactions will be checked to prevent money laundering and terrorist financing.
2.4.6 In the event of a customer failing to provide the requested documents within 14 days as of the date of the request, any pending withdrawals will be cancelled and the funds will be returned to the customer’s balance.
2.4.7 In the event of a customer failing to provide us with any of the requested documents within 30 days as of the date of the request, we may confiscate any winnings on the account, return the original deposit or remaining balance (as the case may be), to the customer (subject to reasonable charges) and close the account.
2.5 Account Administration Fee for Dormant Accounts
2.5.1 Operator will apply an Administration Fee to all accounts that have been ‘inactive’ for a consecutive period of at least 6 months in accordance with the following procedure. An account is deemed to be ‘inactive’ during any period in which none of the following actions take place in relation to it: (a) a successful deposit; (b) a Sports bet is placed; or (c) participation in any Casino, Live Casino, Live Games, Poker, or any other Game provided by the Operator.
2.5.2 If your account remains ‘inactive’ for a continuous period of 6 months then your account shall be deemed to be ‘dormant’ and, if the balance on your account is zero, your account may be closed and no fee shall apply.
2.5.3 If, on being deemed to be dormant, your account has a positive balance, the Operator may deduct a monthly Administration Fee from your account balance of €5 (or currency equivalent) from the time that it is deemed to be dormant.
2.5.4 The Administration Fee shall be deducted from your account balance every 30 days thereafter at the same rate until either – your account balance reaches zero when no further Administration Fee shall be deducted and your account will be closed; or you reactivate your account when no further Administration Fee shall be deducted.
2.5.5 You can reactivate your account by: (a) making a successful deposit; (b) placing a Sports bet; or (c) playing/taking part in any Casino, Live Casino, Live Games, Poker, or any other Game provided by the Operator.
2.6 Closing Your Account
2.6.1 You may at any time, at your discretion, choose to exclude yourself from using any services provided on the website by following these instructions. Such exclusion can be made either permanently or temporary. During the exclusion period you will not be able to use your account or open a new one.
2.6.2 Permanent Exclusion. Upon a permanent exclusion your account will be closed and you will not be able to re-register as a customer of Operator. Operator will process a withdrawal of any pending balance that your account might have at the time that a permanent exclusion has been requested, subject to the deduction of relevant withdrawal charges.
2.6.3 Temporary Exclusion. Upon a temporary exclusion you may choose to exclude yourself, and block your account for a specific period of time. You may choose to exclude yourself by contacting our Customer Support team.
2.7 Maintenance of Funds in Accounts
2.7.1 Suspended accounts. A suspended account is an account the access of which is blocked for the customer. In case your account has been suspended due to the breach of the Operator’s Rules, the Operator shall return the balance of the account to you. In case the balance is higher than the deposits made by you, the Operator shall only return the deposited amount to you.
2.7.2 Accounts with unfinished games. In case there’s an unfinished game on the suspended account or the account of a self-excluded person, you need to contact Operator and request the payment of the outstanding balance once the game has been settled, unless Rule 2.7.1 applies.
2.7.3 Account of a self-excluded person. The owner of the account must notify the Operator of the fact that he/ she has self-excluded himself/ herself and, as soon as the Operator has received the notification from the customer, the Operator shall process a request to withdraw the balance of the account to the customer.
3. Bonuses
3.1. General Terms and Conditions of Bonuses.
3.1.1 Any bonus offer received by the customer from the Operator is personal and valid only for the particular customer unless stated otherwise.
3.1.2 The bonus offer for one customer account shall be applicable only once, provided that the bonus offers and the terms and conditions do not provide for otherwise. Any bonus offer from the the Operator is valid only one time per customer account, computer household, IP address and other places with a shared computer (office, library, university, etc.).
3.1.3 The bonus terms and conditions may be fulfilled in parts and the bonus shall be allowed after fulfillment of the respective part of the bonus terms and conditions provided that this is envisaged in the bonus offer.
3.1.4 In fulfillment of the bonus terms and conditions the customer shall be entitled to freely dispose of his/her own paid in funds and not to comply with the bonus terms and conditions unless the particular bonus terms and conditions provide for otherwise. All winnings originating from a bonus offer are to be considered bonus winnings and no payouts of such winnings will be made until the terms and conditions for the bonus are met.
3.1.5 The bonus shall become valid only if all bonus terms and conditions are partially, fully and/or otherwise satisfied as published in the particular bonus offer. If you wish to have removed any bonus credited to you, you need to contact the Operator support before wagering any such funds including any deposit connected to the bonus.
3.1.6 Customer who fails to fully or partially satisfy the bonus terms and conditions shall not acquire the right to the bonus.
3.1.7 Operator shall reserve the right to remove any bonus and winnings that have been obtained by fraud or if it suspected that the bonus offer has been misused.
3.1.8 Operator shall reserve the right at any time, at it’s own discretion, to amend the bonus terms and conditions by giving a prior notice on the website.
3.1.9 If these Rules or the Terms and Conditions of the bonus offer are breached or there is evidence that a customer or a group of customers has made a series of bets that, due to a bonus, increased earnings, free bets or other offers, guarantees a profit for the customer, whether individually or part of a group, no matter what the results, the Operator reserves the right to withdraw the bonus portion of the bonus offers and to settle the bets at the correct odds, or to cancel the free bets and the bets made from deposit bonuses. The Operator also reserves the right to take legal action against the customer or customers involved in such fraudulent behaviour.
4. Betting Rules
4.1 Before placing a bet with the Operator you must have read and agree to adhere to the rules outlined in the Sportsbook Rules outlined on the website.
5. Casino Rules
5.1 To read the Game Rules for each game in the Casino, click the Game rules icon while playing the specific game.
6. Privacy Policy
6.1 You hereby acknowledge and consent to Operator processing of your personal data for the purposes of allowing you to access and use the website and to provide ancillary services to you.
6.2 The Operator shall process your personal data in accordance with the relevant laws and regulation. Moreover, the Operator will protect your personal information and respect your privacy in accordance with the best business practices and applicable laws.
6.3 Operator will only use your personal data to allow you to use the services provided on the website.
6.4 Operator shall also process your personal data for the purposes of carrying out verification procedures in relation to your use of the services provided on the website.
6.5 Your personal data will not be disclosed to third parties, unless such disclosure is necessary for processing of your requests, such as effecting transactions on your account, to carry verification procedures or unless it is required by law. As the Operator’s business partners or suppliers or service providers may be responsible for certain parts of the overall functioning or operation of the website, personal data may be disclosed to them. You hereby consent to all such disclosures.
6.6 You have the right to access personal data held by the Operator about you. Furthermore, you have the right to access information about your account balance, gaming history, deposits, withdrawals and other transaction data related thereto from the day your account has been opened.
6.7 You hereby consent that the Operator may hold and store your personal data (including transaction data) even after your Operator account is closed or terminated to the extent required by the law.
6.8 You promptly inform the Operator, by amending your profile or otherwise, of any changes to information provided by you at the time of registration and opening of your Operator account.
6.9 In order to provide you with an efficient service, the Operator and/or its service providers may be required to transfer your personal data from one country to another on a worldwide basis. You hereby consent to your personal data being so transferred.
6.10 In the processing of your account and associated transactions, the Operator may have recourse to credit rating agencies, fraud detection agencies, anti-money laundering agencies who may keep a record of your information. You hereby consent to such disclosures.
6.11 In order to make your visit to the website more user-friendly, to keep track of visits to the website and to improve the service, the Operator collects a small piece of information sent from your browser, called a cookie. You can, if you wish, turn off the collection of cookies (please refer to your browser instructions as to how to do this). The Operator notes, however, that turning off cookies may restrict your use of the website.
6.12 You consent to the Operator informing you from time to time about changes on the website, new services and promotions. If you do not wish to receive direct marketing material, you may opt out of such service. You can opt in again into receiving promotional material by emailing the support department.
6.13 The Operator shall be entitled to restrict access to website for the persons who breach the provisions of the T&Cs or play in a bad faith manner. The Operator shall also be entitled to limit the maximum stake amount for such customers without any further notice.
6.14 The Operator shall be entitled to exclude persons whose behavior raises reasonable suspicion that their actions could cause damage to the Operator from accessing the website.
6.15 The Operator shall report persons suspected of fraud or other unlawful actions to pre-trial investigation institutions and/or other competent authorities.
7. Complaints
7.1 If you have a complaint, you can e-mail customer support on [email protected]
7.2 Operator will use the best efforts to resolve a reported matter promptly. Complaint will be resolved in 14 days after the Operator receives it.
7.3 If you have a query with regard to any transaction, you may also contact [email protected] with details of the query. We will review any queried or disputed transactions. Our judgement is final.
7.4 Operator strives to ensure the full protection of all its clients and their bets; however, there are certain events that are beyond our control. If, for any reason, the customer is disconnected from the game server, the Operator cannot be held liable for any losses that may result from this disconnection. Operator will undertake the best endeavours in ensuring that the balance of the customer’s account is recorded on the server and is not affected by the disconnection in any way. If a line has been disconnected or become unresponsive, when the customer logs on the balance of credits recorded on the server after the last bet was completed, is displayed. By placing any further wagers, the customer accepts the results of any previous wager. As such, at the Operator’s discretion, the results of the previous wager are no longer in dispute and no refunds or other adjustments will be granted. If the customer feels the result of any of the games is unfair or incorrect, they should contact the customer support immediately and report the discrepancy.
8. Communication or Chat Agents and/or Other Players
8.1 When you contact us, you will not make statements which are sexually explicit or grossly offensive; or use derogatory terms and/or incites hatred. You will not make statements that are abusive, defamatory or otherwise harasses, threatens or causes distress or inconvenience to our support agents.
8.2 We record all communications that you have with our support agents.
8.3 We may provide you with a chat facility to talk to other players. When contacting each other, you shall not make statements or transmit content which is:
- Are sexually explicit or grossly offensive;
- Uses derogatory terms and/or incites hatred;
- Encourages or facilitates any illegal activities
- Harasses, threatens or causes distress or inconvenience to other players;
- Influences other player’s actions through intimidation or abuse;
- Disrupts the normal flow of dialogue, make statements that are abusive, defamatory, harassing or insulting to users of the website;
- Advertise, promote or otherwise relate to any other online entities including forums;
- Is about the website, or any other Internet site(s) connected to the website and is untrue and/or malicious and/or damaging to the website.
8.4 You will not collude in any way through the chat rooms.
8.5 Any suspicious chats will be reported to government institutions. Be careful what you post.
8.6 We review all chats and keep a log and record of all statements. Your use of the chat facility should be for recreational and socialising purposes only.
8.7 If you breach any of the provisions relating to the chat facility, we may remove the chat room or immediately close your account. If we do, we shall refund any funds which may be in your account over and above any amount which may be owed to us (if any).
8.8. We will not be liable if damage arises out of such chat functionality. You agree to compensate us against any damage arising out of your illegal, unlawful or inappropriate conduct or arise out of violation of these chat rules.
9. Final Provisions
9.1 Operator is the owner or authorized user or licensee of all the intellectual property rights in the website and its content including, but not limited to, any copyright, patent, registered design, trademarks, service marks, source codes, specifications, templates, graphics, logos or elsewhere in respect of content, databases, formats, interfaces, programming, the offering of services to other customers, software or any application for any of the foregoing and any modification, improvements, developments and enhancements thereof. Except as otherwise expressly provided in these Rules, the Operator does not grant any express or implied right to the customer in any intellectual property rights or information held on the Operator’s servers.
9.2 Operator reserves the right to amend these Rules at any time. Any such amendment will be binding and effective immediately upon posting of the notification of such changes on the website, however, any substantial amendment to these Rules shall be notified in advance by the Operator to the customer before coming into effect.
9.3 If any provision of these Rules is held to be invalid, void or unenforceable by reason of any law, rule, administrative order or judicial decision, that determination shall not affect the validity of the remaining provisions of the Rules.
9.4 Notices and other communications delivered or mailed to the postal address or to the electronic mail address provided by the customer shall, until Operator has received notice in writing of any different address, be deemed to have been personally delivered once sent whether actually received or not.
9.5 All disputes arising between the Operator and the customers which are not resolved under the procedure prescribed in section 7. Complaints shall be resolved in accordance with the procedure provided for in the laws of Curaçao.the
